Free Shipping: All orders with a net value greater than $50 will receive free shipping. Shipping is $6.00 for orders less than $50.

Shipping: If your order is in stock, it will be shipped within three days. Out of stock items may take up to five days. Orders are shipped by FedEx Ground service and usually arrive within 3 to 5 business days after the order is filled.

Alaska and Hawaii Orders: Shipping charges for Alaska and Hawaii are more expensive than our typical orders. For this reason, the shipping charges of your order will be adjusted manually. We will contact you by email to confirm that the updated charges are acceptable to you before billing or shipping.

International Shipments: We regret that Ektelon does not permit us to sell overseas so we cannot fill International orders.

Returns: Unfortunately, a new racquet is no longer new once it has been used in play so we cannot guarantee return on racquets or other items that become worn in use. If we have a used racquet of the same model, we will let you try it for a deposit. This can be worked out by contacting Terry Davis; RacquetMaster@UltimateRacquetball.com. We arent likely to have used models of the higher end racquets because players usually like to keep them!